Shipping policy

Domestic Orders

All orders are shipped with tracking.

Any order above $45 is shipped free of charge across Canada with tracking via Purolator, Canada Post or UPS. Northern territories are exempted from this as shipping prices are very high and we cannot absorb 100% of the shipping charges.

British Columbia and Manitoba are also exempt from the free shipping promotion due to the distance between our fulfillment location and these provinces. Shipping is free above 60$ for all orders going to BC/MB. Below that, you will have access to discounted rates with UPS, Canada Post. The rates are discounted because we cover part of it.

Please note : To be eligible for free shipping after 45.00$, your order total, including discounts must be equal or more than 45$. For example, if your order total is equal or above the threshold, but you use a coupon that brings the total below said threshold, our system will charge your shipping fees. 

Please note that shipping within Canada in most cases is very expensive. Shipping commonly costs half of the value of any given order. We try our best to absorb shipping fees but unfortunately we cannot absorb everything. Thank you for understanding.

Order fulfillment/processing

In most cases, orders are shipped out within two to four business days but a sudden onset of orders may result in us needing more time to complete your order. We are unable to ship out orders during weekends. 

We normally ship out orders twice a week. 

We currently have point of sale locations that affect online availability and thus orders are regularly made to order. Regardless, such delays are rare and the customer will be made aware of such events. 

We are a small business with a very small crew, with dozens of candles sold daily. We do our best to produce and fulfill all orders in a timely manner.

Orders not received or lost

For more information on lost orders or orders delivered to the wrong address, please refer to our refund/replacement policy.